Hey there, Bold Movers! At Unique Clothing, we’re all about empowering your active lifestyle with confidence and style. We know you’re eager to get your hands on our latest gear, and we’re just as committed to getting it to you seamlessly. Here’s the lowdown on how we ship your orders and our policy if something isn’t quite right.

SHIPPING POLICY

We ship globally (excluding Asia and a few remote regions)! Once your order is placed, our team gets to work.

  • Order Processing Time: 1-2 business days.
  • Shipping Methods & Timelines:
    • Standard Shipping (DHL or FedEx): $12.95. Your order will arrive within 10-15 business days after it ships.
    • Free Shipping (EMS): Available on orders over $50! Your order will arrive within 15-25 business days after it ships.

RETURNS & EXCHANGES POLICY

We stand fiercely behind the quality of our bold activewear, hoodies, leggings, and apparel. If your purchase doesn’t meet your expectations, we’ve got a simple process to make it right.

  • Return & Exchange Window: We accept returns and exchanges within 15 days of you receiving your items.

HOW TO INITIATE A RETURN OR EXCHANGE

Just follow these steps:

  1. Contact Our Team: Email us at [email protected] within the 15-day window. Use the template below to speed things up!
  2. Wait for Approval: Our customer service crew will reply within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship the Item: Securely package the unworn, unwashed item with its original tags attached. Include a copy of your order confirmation. Ship it to the address we provide.
    Please Note: Return shipping costs are the customer’s responsibility.
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund.

CONDITION OF ITEMS

To be eligible, items must be:

  • In original, unworn, and unwashed condition.
  • Have all original tags attached.
  • In the original packaging if possible.

FINAL SALE ITEMS (NON-RETURNABLE)

For hygiene reasons, we cannot accept returns or exchanges on the following items. All sales on these are final.

  • BODY & Bodysuits
  • Face Masks
  • Socks

REFUND TIMELINES & METHODS

  • Timeline: Refunds will be issued to your original payment method within 5-10 business days after we receive the returned item.
  • Method: Refunds are processed via your original payment method (Visa, MasterCard, JCB, or PayPal). Your bank may take additional time to post it to your account.
  • Exchanges: We will ship the new item as soon as the return is processed. Standard or free shipping rates apply based on the new order value.
  • Original Shipping Costs: The original cost of shipping is non-refundable. For exchanges, you are responsible for the shipping costs of the new item.

RETURN & EXCHANGE REQUEST EMAIL TEMPLATE

Copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Unique Clothing Team,

I would like to request a [return/exchange] for my recent order.

Order Number: #[Insert Your Order Number]
Name: [Your Full Name]
Email Address: [Your Email Address]
Product Name: [Name of the Item]
Reason for Return/Exchange: [Please briefly state your reason]

I have confirmed that the item is in its original, unworn, and unwashed condition with all tags still attached.

Please let me know the next steps and where I should send the item.

Thank you,
[Your Name]

QUESTIONS?

Our dedicated team is here to help! Reach out to us at [email protected].

We want you to love your Unique Clothing experience, from our bold styles to our customer service.

The Unique Clothing Team
2198 Reeves Street, Hortonville, US 54944