Welcome to Unique Clothing’s FAQ page! We’re here to help you navigate your shopping experience with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to reach out to our customer service team.
Product Questions
What types of products does Unique Clothing offer?
We specialize in bold, expressive apparel including accessories, activewear, bags, bodysuits, dresses, hoodies, leggings, and more. Our collections are designed for fashion enthusiasts who want to stand out with unique, high-quality pieces that empower self-expression.
Are your products suitable for both men and women?
Yes! Our menu includes sections like “MEN” and unisex items such as hoodies and activewear, catering to all genders who love bold fashion. We aim to provide inclusive styles that help everyone express their authentic self.
Do you offer plus sizes or custom fits?
Currently, we focus on standard sizes, but we’re always expanding our range. Check product descriptions for specific size details. If you have fit concerns, our return policy allows exchanges within 15 days.
Shipping and Delivery
Where does Unique Clothing ship to?
We offer worldwide delivery to most countries, except some remote areas and parts of Asia due to logistical constraints. During checkout, our system will automatically confirm if we can deliver to your location.
What are the shipping options and costs?
We provide two shipping methods: Standard Shipping via DHL or FedEx for $12.95 (10-15 business days after dispatch) and Free Shipping via EMS for orders over $50 (15-25 business days after dispatch). All orders are processed within 1-2 business days from our US warehouse.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey right to your doorstep.
Are there any additional fees for international orders?
Yes, international orders may be subject to customs duties and taxes based on your country’s regulations. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.
Returns and Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If your items don’t help you express your authentic self, you can return or exchange them. Please visit our Returns page for complete details on the process.
How do I initiate a return or exchange?
To start a return or exchange, contact our customer service team at [email protected] with your order details. We’ll guide you through the steps to ensure a smooth experience.
Are return shipping costs covered?
Return shipping costs are generally the responsibility of the customer, unless the item is defective or there was an error on our part. Refer to our Returns page for specific conditions.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your data’s safety.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.
How can I update my account information?
Log into your account on our website to update personal details, shipping addresses, or payment methods. If you encounter issues, email us for assistance.
General Support
How can I contact customer service?
For any questions or concerns, reach out to our team at [email protected]. We’re here to ensure your Unique Clothing experience is exceptional and will respond promptly.
What is your company address?
Our headquarters is located at 2198 Reeves Street, Hortonville, US 54944. Feel free to write to us if needed, but for faster service, email is preferred.
Thank you for choosing Unique Clothing—where fashion meets confidence! Shop now and express yourself with pieces that travel as far as your individuality does.
Unique Clothing • 2198 Reeves Street, Hortonville, US 54944 • [email protected]